Frequently Asked Questions

Frequently Asked Questions

Foundations Counseling

Frequently Asked Questions

What should I expect when I call for counseling? +

Foundations Counseling, LLC staff will conduct a brief telephone intake, where they will ask information regarding you, including your demographics and contact information. You may be asked what issues or concerns prompted you to call so that you can be matched with a therapist.

If you are electing to use insurance, it would be helpful to have your insurance card handy since that information will also be taken. Our therapists are “in-network” providers for many insurance networks. You may also choose to use your “out-of-network” benefits. Once the telephone intake is completed, our staff will schedule an appointment based on availability.

What is Foundations cancellation policy? +

It is the responsibility of the client to notify the office 24 hours in advance when cancelling an appointment. If 24 hours is not given, a $50.00 late cancellation/no show fee will be charged. This fee is not covered by insurance, and will be billed directly to the client.

Please make sure to read all of our Office and Fee Policies before making decisions regarding cancellations. These policies can be found in our New Client Packet.

What the benefits of engaging in counseling? +

Effectiveness and benefits may differ for us all as we are all so different and our life experiences, circumstances and perceptions vary. However, if you are experiencing emotional pain and/or anxiety, some initial relief may be noticeable after a few counseling sessions. Some people experience relief within a few sessions, when they apply themselves and significant change in 3 – 6 months. If you’re seeking to experience personal growth. That is a lifetime experience and continued effort towards change. When you no longer need professional counseling, we are available to provide coaching that will assist you as you continue in your growth to a point where you are free to grow without the help of a professional therapist or coach.

Can others attend sessions with you? +

Sure! Although you are the one with the diagnosis, there may be others that your therapist will ask to attend therapy along with you. Those may include your spouse or other members of your household or family. Should this occur, it may mean that your therapist believes that your diagnosis and treatment is related to or can benefit from having others involved to support the process.

Is everything I speak with my therapist about private? +

Absolutely! Yes! As a client there are laws that protect your privacy and the confidentiality of treatment are listed primarily in federal and state statutes under Protected Health Information (PHI) and Health Insurance Portability and Accountability Act (HIPAA). There may be additional laws listed within the statutes of the state in which you are receiving therapy. The laws are established to protect your privacy and keep all your information confidential. There are limited exceptions regarding confidentiality.

Exceptions: When it comes to client confidentiality, there are certain exceptions to the rules. Specifically to do with child abuse, elder abuse or concerns of you hurting yourself or others. Should your therapist have reason to believe that any of these situations are possible he/she is by law required to report that to the appropriate state agency.

Can I call my Counselor/Therapist when I am having a hard time? +

Should you experience hard times between therapy sessions and those hard times include you having thoughts of hurting yourself or someone else, it is important that you share this information with your therapist during your next scheduled session. Should you experience these thoughts before you next scheduled sessions and are in fear that you will act on the thoughts, you must call 911 for immediate emergency help and crisis services.

What happens if I am not comfortable with my therapist? +

If at anytime you feel that your therapist is not a good fit. Please know that it is appropriate for you to state that and make a request for a new therapist. However, it is important that you are mindful that building a therapeutic relationship takes some time. It is also important to know that you should have expectations of having a positive connection and rapport with your therapist, this cultivates a space for you to feel comfortable with expressing uncomfortable feelings.

What happens if I do not show for my appointment? +

It is important that you know that if you do not keep a scheduled appointment without calling ahead of time to cancel or reschedule, the therapist will, likely, no longer consider for scheduling or as a client. You may call to reschedule at a later date but, depending upon how long it has been, you may have to fill out new client paper work.

How will I know when therapy/counseling is over? +

You and your therapist will collaborate to work on a treatment plan. Once you have demonstrated some progress, the therapist will inform you and continue to guide you towards the targeted goals. When the targeted goals are met and you and the therapist agree that you are ready for discharge, then you will be discharged.

What insurances are accepted? +

BCBS PPO, Cigna, Magellan, Optum and United Healthcare.

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